//Remote service and direct support

Remote service and direct support

Application support (first level) by distributors

Do you have technical questions about the application of our contrast media injectors or are you looking for information on the following topics? Then you are in the right place!

  • Maintenance
  • Malfunctions/repairs
  • Technical safety check (TSC)
  • Courses/training

As “first aid” feel free to use the below downloads or our Easy Guide. Our utility films provide helpful step-by-step instructions. These films explain the individual steps in a very simple way so that you can follow them directly.

 

Please contact the qualified ulrich medical distributor in your country.

International distributor support (second level)

Are you our commercial partner and in need of support? Then you are in the right place.
We are happy to provide you with expert assistance at any time. Only together can we achieve our common goal – our customers’ satisfaction. You can rely on our 360° service support:

    • Technical questions about our products
      Do you have a technical problem and can’t progress any further? You can rely on our expertise. We’re happy to help!
    • Ad hoc support for service issues
      Report your service issues to us and we will support you through additional troubleshooting.
    • Coaching and on-site service
      Are your first customer appointments and installations coming up? We are happy to accompany and support you – even on site.
    • Service-related regulatory procedures
      Regulatory records and documents are becoming increasingly important. Benefit from our know-how.
    • Guaranteeing the “uptime” of your customers
      You can rely on our prompt technical and organizational assistance.

The direct line for all your questions:

service@ulrichmedical.com
+49 731 9654-111
Monday – Friday
08:00 – 17:00 Uhr CET

More information materials in the uPortal:

Distributor application support

We’re here for you during each application phase of our contrast media injectors:

  • Do you have urgent questions about the application of our devices and require our support immediately? You can obtain expert help immediately via our hotline.
  • We will help you specialize your application specialists (FAST training, sales & application)
  • Would you like an advanced course or individualized training? Please contact training@ulrichmedical.com
  • Our Easy Guides on the right-hand side of the downloads area provide fast and uncomplicated immediate help. Simply download and look up the required work steps.
  • Our utility films are a support medium particularly appreciated by our customers. In these step-by-step tutorials, you can understand the individual steps again in great detail. Thanks to the automatic stop function following completion of each work step, you can simply implement the correct procedure directly on your injector. Why not give it a try!

We look forward to your inquiries!

application@ulrichmedical.com
+49 731 9654-111
Monday – Friday
08:00 – 17:00 Uhr CET

More information materials:

Installation planning for distributors

Have you planned a ceiling installation for your customer? No problem!
We are happy to support you with the planning and implementation together with our skilled partner.

Simply contact us directly! That way your installation will also be successful!

service@ulrichmedical.com
+49 731 9654-111
Monday – Friday
08:00 – 17:00 Uhr CET

Downloads